Privacy Policy

1. Introduction

JiVita ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our nutritionist consultation services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us when you:

• Book a consultation through our contact form
• Communicate with us via email or phone
• Complete pre-consultation questionnaires

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Demographic information
• Lifestyle and dietary information relevant to consultations
• Health-related information you choose to share for consultation purposes

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Device information
• IP address
• Pages visited and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Provide personalized nutritionist consultation services
• Communicate with you about your consultation and follow-up questions
• Send you educational resources and recommendations
• Improve our website and services
• Respond to your inquiries and support needs
• Comply with legal obligations

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process your personal data based on:

• Consent: When you provide consent for us to process your information
• Contract: To fulfill our consultation service agreement with you
• Legitimate Interests: To improve our services and website functionality
• Legal Obligation: To comply with applicable laws

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our website and conducting our business, under strict confidentiality agreements
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, sale, or acquisition of all or a portion of our business

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Consultation records are typically retained for 5 years after your last consultation.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal information
• Withdraw Consent: Withdraw consent at any time where we rely on consent

To exercise these rights, please contact us at [email protected]

9. Cookies

We use cookies and similar tracking technologies to improve your experience on our website. For more information, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Changes are effective immediately upon posting.

14. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

JiVita
Rudolfovská 26
370 01 České Budějovice
Czech Republic
Email: [email protected]
Phone: +420 38 741 36 92